Technical FAQ
Technical questions about using Med.Fun, troubleshooting, and platform features.
What browsers are supported?
Recommended Browsers
Desktop:
✅ Chrome (recommended)
✅ Brave
✅ Firefox
✅ Edge
✅ Safari (macOS)
Mobile:
✅ Chrome (Android)
✅ Safari (iOS)
✅ Brave (both)
✅ Firefox (both)
Browser Requirements
JavaScript enabled (required)
Cookies enabled (for best experience)
Pop-ups allowed (for wallet connections)
Up-to-date version (latest recommended)
What wallet should I use?
Recommended Wallets
For Beginners:
Phantom (most popular, user-friendly)
Solflare (great UI, lots of features)
Backpack (modern, clean interface)
For Advanced Users:
Glow
Exodus
Slope
Any Solana-compatible wallet
Wallet Requirements
Must support Solana network
Browser extension or mobile app
Support for standard Solana tokens
Transaction signing capability
Setup Instructions
Install Wallet:
Visit official wallet website
Download browser extension or mobile app
Never use unofficial sources!
Create or Import Wallet:
Generate new wallet OR
Import existing wallet with seed phrase
SAVE YOUR SEED PHRASE SECURELY!
Fund Wallet:
Buy SOL on an exchange
Send to your wallet address
Keep some SOL for fees
Connect to Med.Fun:
Visit med.fun
Click "Login"
Select your wallet
Approve connection
My wallet won't connect. What should I do?
Troubleshooting Steps
1. Check Wallet Extension
Verify wallet extension is installed
Ensure it's enabled in browser
Check if locked (unlock it)
Try refreshing the browser
2. Browser Issues
Clear browser cache and cookies
Disable ad blockers temporarily
Allow pop-ups for med.fun
Try incognito/private mode
3. Network Issues
Check internet connection
Verify Solana network status
Try different network/WiFi
Wait if network is congested
4. Wallet-Specific
Update wallet to latest version
Check wallet is set to Solana network
Try disconnecting and reconnecting
Restart browser after wallet update
5. Still Not Working?
Try different browser
Try different wallet
Check browser console for errors
Contact support with details
Why is my transaction taking so long?
Normal Transaction Times
Expected:
Most transactions: 1-5 seconds
Network busy: 10-30 seconds
Heavy congestion: 1-2 minutes
When to Worry:
After 5 minutes: Likely failed
Check transaction on Solana explorer
Retry if definitely failed
Common Causes of Delays
1. Network Congestion
High Solana network activity
Many transactions waiting
Temporary and resolves naturally
2. Low Priority
Default transaction priority
May be slower during peak times
Consider priority fees for urgency
3. Wallet Issues
Wallet not properly connected
Wallet needs to be unlocked
Browser/extension problems
4. RPC Issues
RPC endpoint slow or down
Try refreshing page
Automatic failover usually helps
What To Do
If Transaction is Pending:
✅ Wait patiently (up to 5 minutes)
✅ Check Solana network status
✅ Don't submit duplicate transactions
❌ Don't refresh repeatedly
If Transaction Failed:
Check error message
Review common issues (slippage, balance, etc.)
Adjust settings as needed
Try again
What is RPC and why does it matter?
What is RPC?
RPC (Remote Procedure Call) = How your browser talks to Solana blockchain
Function:
Sends your transactions to blockchain
Retrieves account data
Gets token balances
Provides real-time updates
Why It Matters
RPC Performance Affects:
Transaction speed
Data accuracy
Platform responsiveness
Overall user experience
RPC Issues
Symptoms:
Slow loading
Transactions fail to send
Stale data displayed
Connection errors
Solutions:
Platform handles RPC automatically
Multiple RPCs for redundancy
Automatic failover
Usually resolves itself
If Problems Persist:
Refresh page
Clear cache
Try different network
Contact support
How do I see my transaction history?
On Med.Fun
Portfolio View:
Click Balance/Wallet icon
View recent transactions
Filter by token or type
See basic transaction details
Limited History:
Recent transactions shown
Basic details displayed
For full history, use blockchain explorer
On Blockchain Explorer
Using Solscan or Solana Explorer:
Copy Your Wallet Address
Open your wallet
Copy address to clipboard
Visit Explorer
Go to solscan.io or explorer.solana.com
Paste your address in search
Press enter
View Full History
All transactions ever made
Complete details
Timestamps and block numbers
Token transfers and trades
What You Can See:
Every transaction
Exact amounts
Gas fees paid
Success/failure status
Transaction signatures
Block confirmations
My token balance looks wrong. What should I check?
Troubleshooting Steps
1. Refresh the Page
Simple refresh often fixes it
Forces data update
Resolves temporary display issues
2. Check Transaction Status
Verify last transaction succeeded
Check on Solana explorer
Look for failed transactions
3. Verify on Blockchain
Use Solscan or Solana Explorer
Search your wallet address
See actual on-chain balance
Compare with displayed balance
4. Clear Cache
Clear browser cache
Hard refresh (Ctrl+Shift+R or Cmd+Shift+R)
Restart browser
5. Check Wallet
Open your actual wallet app
Compare balances
Verify you're looking at correct wallet
Common Causes
Pending Transaction:
Transaction not yet confirmed
Appears missing temporarily
Wait for confirmation
Display Lag:
UI not updated yet
Blockchain already processed
Refresh will fix
Wrong Wallet:
Connected to different wallet
Multiple wallets installed
Check which one is active
Failed Transaction:
Transaction failed silently
Balance never changed
Check explorer for confirmation
Can I use Med.Fun on mobile?
Yes! Med.Fun is fully mobile-responsive.
Mobile Features
✅ Available on Mobile:
Full trading capabilities
Token creation
Portfolio management
Chat and community
All core features
Device Support:
iOS devices (iPhone, iPad)
Android phones and tablets
Mobile browsers
PWA (Progressive Web App) support
Mobile Wallets
Compatible Wallets:
Phantom Mobile
Solflare Mobile
Most Solana mobile wallets
Browser extensions (some)
Best Practices for Mobile
Tips:
Use WiFi for better speed
Keep sufficient SOL for fees
Double-check amounts (smaller screen)
Use landscape mode for charts
Add to home screen (PWA)
Optimizations:
Touch-friendly interface
Swipe gestures
Mobile-optimized layouts
Responsive charts
Easy navigation
For detailed mobile instructions, see our Mobile User Guide.
How do I add Med.Fun to my home screen?
iOS (iPhone/iPad)
Open Safari and go to med.fun
Tap the Share button (square with arrow)
Scroll down and tap "Add to Home Screen"
Name it and tap "Add"
Icon appears on home screen
Android
Chrome:
Open Chrome and go to med.fun
Tap the three dots (⋮) menu
Tap "Add to Home screen"
Name it and tap "Add"
Icon appears on home screen
Other Browsers:
Similar process in most browsers
Look for "Add to Home Screen" option
May be in share menu or browser menu
Benefits
✅ Launches like native app
✅ Full-screen experience
✅ Quick access
✅ No browser UI clutter
✅ Better mobile experience
What should I do if I encounter a bug?
Immediate Steps
1. Try Basic Fixes
Refresh the page (F5 or Cmd+R)
Clear browser cache
Try different browser
Restart browser
Check internet connection
2. Document the Issue
Take screenshots
Note exact error messages
Record steps to reproduce
Note browser and device
Check if consistent or one-time
Reporting Bugs
What to Include:
Description: What happened vs what should happen
Steps: How to reproduce the issue
Screenshots: Visual evidence
Environment:
Browser and version
Device (desktop/mobile)
Wallet used
Operating system
Where to Report:
Community Discord (if available)
In-app feedback (if available)
Severity Levels
Critical (Report Immediately):
Cannot trade or lose funds
Security issues
Data loss
Platform unusable
High:
Features not working
Incorrect calculations
Frequent errors
Medium:
UI issues
Slow performance
Cosmetic problems
Low:
Minor visual glitches
Typos
Enhancement suggestions
How is my data stored and secured?
Data Storage
Non-Custodial Platform:
❌ Med.Fun doesn't hold your funds
❌ No central account database
✅ You control your wallet
✅ Your keys, your crypto
What's Stored:
On-chain: All transactions and token data
Locally: Browser cache and preferences
Servers: Minimal user preferences (if any)
Security Measures
Platform Security:
Audited smart contracts
No admin keys or backdoors
Open-source principles
Regular security updates
Your Responsibility:
Secure your seed phrase (never share!)
Use strong wallet passwords
Don't click phishing links
Verify URLs before connecting wallet
Keep devices malware-free
Privacy
What We Collect:
Minimal: Wallet address (public information)
On-chain data (publicly visible)
Basic usage analytics (anonymous)
What We Don't Collect:
Personal identifying information
Email addresses (unless you provide for support)
Private keys (never!)
Banking information
For details, see our Privacy Policy.
Can I use Med.Fun from any country?
Geographic Availability
Platform Access:
Available worldwide
No geographic restrictions on platform access
Decentralized nature
Your Responsibility:
✅ Check local laws and regulations
✅ Comply with your jurisdiction
✅ Understand tax implications
✅ Consult legal counsel if unsure
Restricted Activities
Some countries restrict:
Cryptocurrency trading
Token creation
Financial activities
Use of certain platforms
You must:
Verify legality in your location
Follow all applicable laws
Understand potential penalties
Seek professional advice
Important: Med.Fun doesn't provide legal advice. You are responsible for compliance with your local laws and regulations.
Still have technical questions?
If you need more help:
Check other FAQ sections:
Visit Troubleshooting Guide
Review user guides:
Contact Support
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