Troubleshooting Guide
Solutions to common problems and error messages on Med.Fun.
Quick Fixes
Try these first before diving into specific issues:
Refresh the page (F5 or Cmd+R)
Clear browser cache (Ctrl+Shift+Del or Cmd+Shift+Del)
Hard refresh (Ctrl+Shift+R or Cmd+Shift+R)
Check internet connection
Restart browser
Update browser to latest version
Try incognito/private mode
Connection Issues
Wallet Won't Connect
Symptoms:
"Connect Wallet" button does nothing
Wallet popup doesn't appear
Connection fails immediately
Solutions:
Check Wallet Extension
Verify extension is installed and enabled
Look for wallet icon in browser toolbar
Click icon to unlock wallet if locked
Update wallet extension to latest version
Browser Settings
Allow pop-ups for med.fun
Disable ad blockers temporarily
Check browser permissions
Try different browser
Wallet-Specific Issues
Make sure wallet is set to Solana network
Try disconnecting from all sites first
Clear wallet cache (in wallet settings)
Reinstall wallet extension if needed
Still Not Working?
Try different wallet (Phantom vs Solflare)
Check if wallet works on other Solana sites
Restart computer
Contact wallet support
Page Won't Load
Symptoms:
Blank screen
Infinite loading
"Cannot connect" errors
Solutions:
Network Issues
Check internet connection
Try different network/WiFi
Disable VPN temporarily
Check if other sites load
Browser Issues
Clear browser cache and cookies
Disable extensions one by one
Try incognito/private mode
Update browser
Server Issues
Check if down for everyone: downforeveryoneorjustme.com
Wait a few minutes and retry
Try different device
Check Med.Fun social media for status updates
Transaction Problems
Transaction Failed
Common Error Messages:
"Transaction failed"
"Insufficient funds"
"Slippage tolerance exceeded"
"Network error"
Solutions by Error:
"Slippage tolerance exceeded"
Increase slippage to 10-15%
Wait for less volatile period
Try smaller trade size
Check if token has sufficient liquidity
"Insufficient funds"
Check your SOL balance
Ensure you have enough for trade + fees
Keep at least 0.01 SOL extra for fees
Fund your wallet if needed
"Transaction timeout"
Network congestion - wait and retry
Check Solana network status
Increase priority fee (if available)
Try during off-peak hours
"Simulation failed"
Token may have trading restrictions
Check slippage settings
Verify token still exists
Try refreshing and retrying
Transaction Stuck/Pending
Symptoms:
Transaction shows as "Pending" for minutes
No confirmation or error
Wallet shows transaction processing
Solutions:
Be Patient
Normal: 1-30 seconds
Congestion: 1-2 minutes
Don't submit duplicate transactions
Check Status
Copy transaction signature from wallet
Check on Solscan.io or Solana Explorer
See if actually failed or still processing
If Truly Stuck (>5 minutes)
Refresh page
Check wallet for error messages
Transaction may have silently failed
Safe to retry if confirmed failed
Wrong Transaction Amount
Symptoms:
Got different amount than expected
Price different from shown
"Price impact" was high
Reasons:
Price Movement:
Price changed between quote and execution
Normal on volatile or low-liquidity tokens
Larger trades have bigger impact
Slippage:
Price can move within slippage tolerance
High slippage = wider acceptable price range
Set tighter slippage for more predictable prices
Solutions:
Use tighter slippage (2-5%) for more predictable prices
Trade during lower volatility
Split large orders into smaller chunks
Check price impact before confirming
Balance Issues
Balance Not Showing
Symptoms:
Portfolio shows $0 or empty
Tokens missing from balance
Wrong amounts displayed
Solutions:
Refresh Data
Click refresh button
Pull to refresh (mobile)
Wait 30 seconds for sync
Verify on Blockchain
Open Solscan.io
Enter your wallet address
Check actual on-chain balances
Compare with displayed amounts
Check Wallet
Open your wallet app
Verify balances there
Ensure you're viewing correct wallet
Check if multiple wallets connected
Transaction Status
Check if last transaction confirmed
Look for failed transactions
Verify transaction on explorer
May need to wait for confirmation
Token Missing After Trade
Symptoms:
Bought token but don't see it
Sold token but SOL not received
Transaction confirmed but balance unchanged
Steps to Take:
Check Transaction
Open Solana explorer
Search your wallet address
Find the specific transaction
Verify it succeeded
Refresh Display
Hard refresh page
Clear cache
Log out and back in
Try different browser
Check Wallet Directly
Open wallet app/extension
Look for token in holdings
May need to manually add token (rare)
Check SOL balance
If Transaction Failed
You'll still have original assets
Check for error message
Review why it failed
Try trade again with adjusted settings
Display Issues
Chart Not Loading
Symptoms:
Blank chart area
"Loading..." forever
Error message on chart
Solutions:
Browser Issues
Clear browser cache
Try different browser
Disable ad blockers
Enable JavaScript
Network Issues
Check internet speed
Wait for better connection
Refresh page
Token-Specific
Very new tokens may not have chart yet
Give it a few minutes
Check if other charts load
May be no trading history yet
UI Elements Misaligned
Symptoms:
Buttons in wrong place
Text overlapping
Mobile view on desktop
Cut-off elements
Solutions:
Browser Zoom
Reset zoom to 100% (Ctrl+0 or Cmd+0)
Avoid zooming in/out too much
Window Size
Resize browser window
Try full screen
Check responsive breakpoints
Cache Issues
Clear browser cache
Hard refresh
Try incognito mode
Browser Compatibility
Update browser to latest
Try recommended browser (Chrome)
Check if browser is supported
Creation Issues
Token Creation Failed
Symptoms:
"Creation failed" error
Transaction rejected
Fee charged but no token
Solutions:
Check Requirements
Sufficient SOL for fee?
All fields filled correctly?
Image uploaded successfully?
Name/ticker not already taken?
Try Again
Review all details
Use different image format
Try shorter description
Ensure image size is reasonable
If Fee Was Charged
Check transaction on explorer
Verify if token was actually created
Look for token in your holdings
Contact support if funds lost
Image Upload Failed
Symptoms:
"Upload failed" error
Image won't appear
Cannot proceed with creation
Solutions:
Image Requirements
Format: JPG, PNG, or GIF
Size: Under 5MB recommended
Dimensions: Square preferred (500x500px+)
Quality: Not corrupted
Fixes
Compress image (use online tool)
Convert to different format
Use different image
Try uploading from desktop vs mobile
Browser Issues
Clear cache
Try different browser
Disable browser extensions
Check internet connection
Mobile-Specific Issues
Mobile Site Not Working
Symptoms:
Desktop view on mobile
Touch controls not working
Elements too small
Scrolling issues
Solutions:
Browser Issues
Use recommended browser (Chrome/Safari)
Update browser app
Clear app cache
Try different mobile browser
Device Issues
Restart device
Check storage space
Update operating system
Close other apps
Display Settings
Rotate device
Zoom in/out
Try landscape mode
Check accessibility settings
Wallet Not Working on Mobile
Symptoms:
Can't connect wallet on mobile
Wallet app won't open
Connection fails
Solutions:
Wallet App
Update wallet app
Unlock wallet first
Open wallet app before Med.Fun
Check wallet supports mobile web
Connection Method
Try WalletConnect if available
Use in-app browser in wallet
Try deep linking
Use desktop as alternative
Browser Compatibility
Try different mobile browser
Use wallet's built-in browser
Try desktop mode (not ideal)
Performance Issues
Site is Slow
Symptoms:
Long loading times
Laggy interface
Delayed updates
Slow transactions
Solutions:
Your Connection
Test internet speed
Use WiFi instead of cellular
Move closer to router
Close bandwidth-heavy apps
Browser Performance
Close unused tabs
Restart browser
Clear cache
Update browser
Network Status
Check Solana network status
Wait for congestion to clear
Try during off-peak hours
High Gas Fees
Symptoms:
Transaction fees higher than expected
Varies significantly
Understanding Fees:
Med.Fun Fees:
1% trading fee (fixed)
Small creation fee (fixed)
Solana Network Fees:
Usually ~0.000005 SOL (negligible)
Can increase during congestion
Still much cheaper than Ethereum
Not Really a Problem:
Solana fees are tiny
If fees seem high, check you're on Solana
Most "fee" is actually Med.Fun's 1% trading fee
Security Concerns
Suspicious Activity
Warning Signs:
Unexpected transactions
Unknown wallet connections
Unfamiliar tokens in wallet
Odd balance changes
Immediate Actions:
Secure Your Wallet
Disconnect from all sites
Change wallet password
Revoke all permissions
Transfer funds to new wallet if compromised
Investigate
Check all transactions on explorer
Look for unauthorized signatures
Verify what you actually approved
Check for malware on device
Prevent Future Issues
Never share seed phrase
Be careful what you sign
Use hardware wallet for large amounts
Double-check URLs before connecting
Scam Tokens
Identifying Scams:
Tokens impersonating others
Unrealistic claims
Pressure to buy quickly
No community engagement
Creator inactive
If You Bought a Scam:
Learn from it
Report the token
Warning others
Most value likely unrecoverable
Be more cautious next time
Error Messages
Common Error Codes
"Error 429: Too Many Requests"
You're refreshing too fast
Wait 30 seconds
Reduce frequency of requests
"Error 500: Internal Server Error"
Server-side issue
Wait and retry
Not your fault
Report if persists
"Error 404: Not Found"
Page or token doesn't exist
Check URL spelling
Token may have been removed
Return to home page
"Network Error"
Check internet connection
VPN may be causing issues
Firewall blocking connection
Try different network
Wallet-Specific Errors
"User Rejected Request"
You clicked "Cancel" in wallet
Intentional - not an error
Click "Approve" to continue
"Insufficient Funds for Transaction Fee"
Need more SOL for gas
Add at least 0.01 SOL
Keep buffer for fees
"Invalid Account"
Wallet not properly connected
Reconnect wallet
Try different wallet
Check Solana network
Still Having Issues?
If you've tried everything and still have problems:
Gather Information
Before contacting support, collect:
Error messages: Exact text or screenshots
Transaction signature: If transaction-related
Browser: Name and version
Wallet: Which wallet and version
Device: Computer/mobile, OS version
Steps: What you did before the problem
Frequency: Does it always happen?
Contact Support
Methods:
Support Page: med.fun/support
In-App: Help/support button
Community: Discord/Telegram (if available)
Email: support email (check site)
Include in Your Report:
Clear description of problem
Error messages (screenshots)
Steps to reproduce
What you've already tried
System information
Community Help
Where to Ask:
Official Discord
Telegram group
X (Twitter) community
Platform chat feature
Community Guidelines:
Be respectful
Provide details
Don't share private keys/seed phrases!
Help others when you can
Prevention Tips
Avoid issues by:
✅ Keep browser updated
✅ Keep wallet updated
✅ Maintain stable internet
✅ Keep some extra SOL for fees
✅ Double-check before confirming
✅ Start with small amounts
✅ Learn platform before trading large amounts
✅ Bookmark official URL
✅ Read error messages carefully
✅ DYOR before trading
Additional Resources
Remember: Most issues can be solved with a simple refresh or cache clear. When in doubt, try the quick fixes first!
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